Volume 15, Issue 4 • Apr. 2020 Monthly Security Tips Newsletter

What You Need to Know About COVID-19 Scams

Taking advantage of current events is a common tactic that cybercriminals use to fuel their malicious activities. With the global pandemic of COVID-19 and an overwhelming desire for the most current information, it can be difficult for users to ensure they are clicking on reliable resources. So far, the MS-ISAC has seen malicious activity come through just about every channel: email, social media, text and phone messages, and misleading or malicious websites.

The range of current malicious activity attempting to exploit COVID-19 worldwide varies. A few common examples

  • Fake tests or cures. Individuals and businesses have been selling or marketing fake “cures” or “test kits” for
    COVID-19. These cures and test kits are unreliable, at best, and the scammers are simply taking advantage of the
    current pandemic to re-label products intended for other purposes. For more information on fraudulent actors and
    tests, check out resources from the U.S. Food and Drug Administration (FDA).
  • Illegitimate health organizations. Cyber criminals posing as affiliates to the World Health Organization (WHO),
    the Centers for Disease Control and Prevention (CDC), doctor’s offices, and other health organizations will try to
    get you to click on a link, visit a website, open an attachment that is infected with malware, or share sensitive
    information. This malicious activity might originate as a notice that you have been infected, your COVID-19 test
    results came back, or as a news story about what is happening around the world.
  • Malicious websites. Fake websites and applications that claim to share COVID-19 related information will actually
    install malware, steal your personal information, or cause other harm. In these instances, the websites and
    applications may claim to share news, testing results, or other resources. However, they are only seeking login
    credentials, bank account information, or a means to infect your devices with malware.
  • Fraudulent charities. There has been an uptick in websites seeking donations for illegitimate or non-existent
    charitable organizations. Fake charity and donation websites will try to take advantage of one’s good will. Instead of
    donating the money to a good cause, these fake charities keep it for themselves.

Government Efforts to Reduce COVID-19 Malicious Activity

The Department of Justice (DOJ) is actively seeking to detect, investigate,
and prosecute cyber threat actors associated with any wrongdoing related to
COVID-19. In a memo to the U.S. Attorneys, Attorney General William Barr
said, “The pandemic is dangerous enough without wrongdoers seeking to
profit from public panic and this sort of conduct cannot be tolerated.”
Individually, most state law enforcement agencies and other judicial officials
are also treating these malicious actions as a high priority. More information
can be found at https://www.justice.gov/coronavirus.

Additionally, the FDA has been taking action to protect consumers from
fraudulent and deceptive actors who are taking advantage of COVID-19 by
marketing tests that pose risks to patient health. If you are aware of any
fraudulent test kits or other suspect medical equipment for COVID-19, you
can report them to the FDA by emailing FDA-COVID-19-Fraudulent-
Products@fda.hhs.gov. The FDA is now aggressively monitoring and
pursuing those who place the public health at risk and are holding these
malicious actors accountable.


Exercise extreme caution in handling any email with COVID-19-related
subject lines, attachments, or hyperlinks in emails, online apps, and web
searches, especially unsolicited ones. Additionally, be wary of social media
posts, text messages, or phone calls with similar messages.
Be vigilant, as cyber actors are very likely to adapt and evolve to the nation’s
situation and continue to use new methods to exploit COVID-19 worldwide.
By taking the four precautions below, you can better protect yourself from
these threats:

  1. Avoid clicking on links and attachments in unsolicited or unusual emails,
    text messages, and social media posts.
  2. Only utilize trusted sources, such as government websites, for accurate
    and fact-based information pertaining to the pandemic situation.

    • Federal Emergency Management Agency (FEMA) recommends only
      visiting trusted sources for information such as coronavirus.gov, or
      your state and local government’s official websites (and associated
      social media accounts) for instructions and information specific to
      your community.
  3. NEVER give out your personal information, including banking
    information, Social Security Number, or other personally identifiable
    information over the phone or email.
  4. Always verify a charity’s authenticity before making donations. For
    assistance with verification, utilize the Federal Trade Commission’s
    (FTC) page on Charity Scams.

For More Information

If you think you’re a victim of a scam or attempted fraud involving COVID-19,
or you think you know of a scam or fraud, you can report it without leaving
your home:

  • Contact the National Center for Disaster Fraud Hotline via email at
    disaster@leo.gov at 866-720-5721 or the FEMA Disaster Fraud Hotline at
    866-720-5721 to report frauds and scams, including personal protective
    equipment (PPE) hoarding or price gouging;
  • Report scams and frauds to the Cybercrime Support Network ; and
  • File a complaint for criminal activity by contacting your local law
    enforcement agency.

Additional Resources

  • CDC, FEMA, and White House | COVID-19
  • CDC | COVID-19-Related Phone Scams and Phishing Attacks
  • CDC | Know the facts about coronavirus disease 2019
  • CISA | Security Tip: Using Caution with Email Attachments
  • CISA | Risk Management for Novel Coronavirus
  • CISA | Information & Updates on COVID-19
  • FBI | FBI Exec Discusses COVID-19-Related Schemes
  • FEMA | Coronavirus Rumor Control
  • U.S. DOJ | Coronavirus

The information provided in the MS-ISAC Monthly Security Tips Newsletter is intended to increase the security awareness of an organization’s end users and to help them behave in a more secure manner within their work environment. While some of the tips may relate to maintaining a home computer, the increased awareness is intended to help improve the organization’s overall cyber security posture. This is especially critical if employees access their work network from their home computer. Organizations have permission and are encouraged to brand and redistribute this newsletter in whole for educational, non-commercial purposes.

Disclaimer: These links are provided because they have information that may be useful. The Center for Internet Security (CIS) does not warrant the accuracy of any information contained in the links and neither endorses nor intends to promote the advertising of the resources listed herein. The opinions and statements contained in such resources are those of the author(s) and do not necessarily represent the opinions of CIS.

What You Need to Know About COVID-19 Scams.pdf